Protecting the privacy of everyone who visits our website matters to us. This policy explains how we treat your personal information.
(1) Information we collect
We may collect, store and use the following kinds of personal information:
(a) technical and browsing data about your device and your visits to and use of this website, such as your IP address, the URLs and pages you view, your geographical location, domain, browser type and version, operating system, referral source, length of visit, page views and how you navigate the site;
(b) transaction data relating to any dealings between you and us on or through this website, including any purchases of our goods or services, your preferences, the messages and requests you send and your browsing patterns, which we may record even if you do not register on the site;
(c) registration data you provide when signing up with us, including but not limited to your name, billing and delivery addresses, email address, telephone numbers, date of birth, gender, card or other payment details, purchasing patterns and passwords;
(d) subscription data you provide when signing up for our website services, email notifications or newsletters, including any enquiries, information or preferences you share;
(e) any other information you choose to send us;
(f) other information you provide so we can process your orders, answer a query, run a survey, improve our website or offer any special promotions.
By visiting this website and browsing its contents in any form, you agree that we and our affiliated companies may use the information above, and any other information gathered during your visit, to contact you or record the visit, and you accept that this does not amount to a breach of your rights, either at the time of access or at any point in the future. When you register to order online, please provide all the information requested so that we can send you product offers and news of new products or promotions.
(2) Cookies
A cookie is a small piece of information that a web server sends to your browser and which the browser stores. It is returned to the server each time your browser requests a page, allowing the server to recognise and track the browser.
We may use both session and persistent cookies on the website. Session cookies help us keep track of you as you move around the site; persistent cookies allow the site to recognise you when you return. Session cookies are deleted when you close your browser, while persistent cookies remain until they expire or you delete them. Our advertisers and payment providers may also set cookies.
We may display interest-based advertising for products, ingredients or related topics, tailored by ForestKind to reflect your interests. To gauge those interests, we or our web administrator track browsing behaviour using cookies, and you can view, delete or add the interest categories associated with your browser. Most browsers let you refuse all cookies, and some let you block only third-party cookies; blocking cookies will, however, reduce the usability of many websites, including this one.
(3) How we use your personal information
Personal information submitted through this website, or collected while you browse it, is used for the purposes set out in this policy or in the relevant parts of the website. We may use it to:
administer and operate the website;
personalise the website and improve your browsing experience;
enable your use of the services available on the site;
deliver goods you buy through the website and provide services you purchase;
issue statements and invoices and collect payment from you;
send you general, non-marketing messages;
send email notifications you have specifically requested;
send our newsletter and marketing about our business or carefully selected third parties by post or, where you have agreed, by email or similar technology (you can opt out at any time by emailing [email protected]);
provide selected third parties with anonymous, aggregated statistics about our users, which will not identify any individual;
deal with enquiries and complaints made by or about you relating to the website;
any other purpose that may become necessary in future.
Payments made through the site are processed by our payment services provider, WebXPay, whose payment privacy policy is available on their website. We share information with them only to the extent needed to process your payments and to handle any related queries or complaints.
(4) Disclosure
We may disclose information about you to our employees, officers, agents, suppliers or subcontractors so far as reasonably necessary for the purposes set out in this policy. We may also disclose your personal information:
(a) where we are required to do so by law;
(b) in connection with any actual or prospective legal proceedings;
(c) to establish, exercise or defend our legal rights, including sharing information with others for fraud prevention and to reduce credit risk;
(d) to the buyer, or prospective buyer, of any business or asset we are selling or considering selling;
(e) to any person we reasonably believe may apply to a court or other authority for disclosure of that personal information, where in our reasonable opinion that court or authority would be likely to order disclosure.
Except as set out in this policy, we will not provide your information to third parties.
(5) International data transfers
Information we collect may be stored and processed in, and transferred between, any of the countries in which we operate so that we can use it in line with this policy. It may be transferred to countries whose data protection laws differ from those in your country of residence. In addition, any information you submit for publication on the website will be published online and may be accessible around the world; we cannot prevent its use or misuse by others. You expressly agree to these transfers.
(6) Security of your personal information
We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information, to the best of our ability. Data transmission over the internet is inherently insecure, however, and we cannot guarantee the security of data sent this way. You are responsible for keeping any password and login details confidential; we will never ask you for your password except when you log in to the website.
(7) Amendments to this policy
We may update this policy from time to time by posting a new version on our website. Please check this page occasionally to make sure you are comfortable with any changes.
(8) Your rights
You may tell us at any time that you do not want your personal information processed for marketing purposes by emailing [email protected].
(9) Third-party websites
This website may contain links to other websites. We are not responsible for the privacy policies or practices of any third-party website.
(10) Updating your information
Please let us know if any personal information we hold about you needs to be corrected or updated.
(11) Children
ForestKind does not sell products online to children under the age of 16. If you are under 16, please do not share personal information with us; where we are aware, we will not collect, request or hold information about children under 16. Parents or other adults may, however, purchase products on their behalf.
(12) Contact
If you have any questions about this policy or how we treat your personal information, please email us at [email protected], or write to us at 486 Sri Sangaraja Mawatha, Colombo 12, Sri Lanka.
(13) Data deletion requests
You can ask us to delete your personal data at any time by emailing [email protected] with the subject line "Data Deletion Request". Please include the email address linked to your account so that we can verify the request. We will delete your data within 30 days, unless we are required by law to keep certain records, such as payment or transaction information.
(14) Data protection statement
Alongside this privacy notice, Illukkumbura and Sons (Pvt) Ltd applies a data protection approach that provides a single, simplified legal basis for the databases and applications that share personal data within and beyond the company.
