If a ForestKind product or gift has not lived up to your expectations, the guidelines below set out how returns, refunds and exchanges work for orders placed through our website, https://forestkindbody.com/.
1. What can be returned or exchanged?
Timeframe: items must be returned within 14 days of the date you receive your order.
Condition and packaging: goods should be returned in resaleable condition, complete with their original packaging (both the box and any inner container), all tags still attached and the original invoice enclosed. Products that are damaged cannot be accepted.
Offers and discounts: refunds and exchanges are calculated on the amount you actually paid at the time of the original order. Promotional discounts do not carry across to exchanged goods, and exchange items are charged at the price applying on the day of the exchange.
Complimentary items: free gifts supplied with an order cannot be returned or exchanged on their own.
Loyalty points: any points earned against a returned item are reversed when the return is processed.
Gift cards: these cannot be bought using store credit or as part of an exchange.
Approval: every return is checked and approved at ForestKind's discretion. We monitor return activity and may limit or decline returns and exchanges where we suspect the process is being misused.
2. What is not eligible for return or exchange?
Perfumes and fragrance products
Cosmetic and skincare products
Product sets and assortments
Physical gift certificates and e-gift cards
3. What should I do if a product causes a reaction?
If any product causes irritation or an adverse reaction, stop using it straight away and rinse the affected area gently with cool water. Please contact our Customer Care team as soon as possible so we can help.
To let us review your concern thoroughly, please send us:
Your order number, invoice number or other proof of purchase
The name of the product that caused the reaction
A description of the symptoms you experienced
A clear photo of your receipt, where available
Photos of the product in question
Photos of the affected area
You can reach our Customer Care team on +94 77 595 9848.
Please tell us why you would like to return the item and include a clear photo of its current condition together with the batch number. Once we have reviewed and confirmed your request, we will explain the return options available to you.
5. How do I return an order?
Once Customer Care has confirmed your return, you can send it back in one of the following ways:
Option 1: Return using a ForestKind courier
Repack the item securely in its original courier box and packaging.
Ask Customer Care to arrange a pick-up time that suits you.
Complete the consignment note from the courier, showing your order ID clearly.
Send the parcel to: 486 Sri Sangaraja Mawatha, Colombo 12, Sri Lanka.
A restocking fee of LKR 2,000 applies and is payable by you, unless the return is due to a faulty product or an error on our part.
Option 2: Return using a courier of your choice
Contact Customer Care before dispatching anything.
Use any courier you prefer to send the parcel to the returns address above.
Make sure your order ID appears on the consignment note.
Return postage in this case is not covered by ForestKind.
Option 3: Drop off by appointment
You may return the item in person at 486 Sri Sangaraja Mawatha, Colombo 12, by prior appointment.
Please arrange a time with Customer Care before visiting.
6. How long does a refund take?
The time a refund takes depends on the original payment method. We aim to start the refund within 7 to 14 working days of approving your return. When it then appears in your account depends on your bank or payment provider, and their processing times may add a further delay.
7. How are refunds handled for cash-on-delivery orders?
Refunds for cash-on-delivery orders are made by bank transfer within 7 to 14 working days, using the account details you supply through your registered email address.
8. How is my data handled during a return?
Any personal information involved in a return or exchange is handled in line with our Privacy Policy, which is available on our website.
For any other questions about returns or exchanges, please contact Customer Care by email at [email protected] or by phone on +94 77 595 9848.
